Genesys Multi-platform Experience
A major initiative aimed at faciliating multi/cross platform usage by enterprise customers.
Genesys Cloud Usage
A new feature allowing all supervisor and admin Genesys Cloud users to observe and track usage within the Genesys Cloud platform.
Genesys Admin Modernization
Led a number of design initiatives aimed at updating and modernizing a number of admin pages within the Genesys Cloud platform, both for internal use and for Genesys customers to use
Genesys Cloud Search