GCX Now
A major initiative aimed at capturing SMB customers and providing an experience that aligns needs and enhances their customer success needs
Genesys Cloud Troubleshooting
Involved in design of Audit Viewer and led the design of the Operational Console, allowing Genesys users diagnose issues
Genesys Admin Modernization
Led a number of design initiatives aimed at updating and modernizing a number of admin pages within the Genesys Cloud platform, both for internal use and for Genesys customers to use
Sleeper Routes
